Founded in 2007 to address specific needs in the mortgage industry, Selene Finance LP is a special servicer providing creative loan resolution strategies designed to preserve homeownership. It looks to me like most of the mortgages that Selena handles are for people who are late and having trouble paying their mortgage. I asked for validation of these fees on June 28 and they have failed to respond. I faxed and emailed them over and over. I got my letter a month ago and I have not heard anything from Selene. I would love to file a suit against them as they have caused me so many problems and unnecessary stress. Almost every day I am on the phone with rude people from there. PLEASE DOCUMENT EVERYTHING SELENE FINANCE LP AS WELL AS RECORD YOUR CONVERSATION WITH THE COMPANY BUT ONLY WITH THEIR PERMISSION BY LAW AS THEY RECORD AS WELL. Sent them over 10, 000 they wanted to stop foreclosure for being 3 months behind on house payments of $650 each. Remember: We will never ask you to tell us your account username or password. Forged me to modification but I didnt sign. Respectfully, 207 E. Canyon St., Colfax, WA 99111 That doesn't mean you have a free pass to pay after the 1st, but it gives you some flexibility if your due date falls on a holiday or you're waiting to get paid. Bank of America just sold my note to Selene, and that is not a typo. I did not say I could not make my payment, and I have never been late before or never had I not been able to pay. Now here it is 2022, we're $35,000 in the arrears. Im a victim of Selene finance. Please help!!! In the beginning they make you feel all warm and fuzzy inside (Yes that would be you Kevin) making small talk, calling you all the time, and assure you that their goal is to place you in a more affordable mortagage when apparently their attempt is to do an appraisal to find out how much equity exists in your home. Our servicing strategy is designed to reduce, mitigate, or eliminate loss exposure while maximizing cash flow. http://www.fema.gov/ clicking here. We suffered a hardship, then unemployment during COVID, and unbeknownst to us our house was auctioned. I just wanted to reach out because Ive really been enjoying your writing., Please help!! We've been with Flagstar for 5 years. Good luck! I am not pleased at all! Starting on Jan. 16th I started getting harrassing phone calls and letters in the mail about making my payment and was I in financial trouble. I called next morning and asked a way to make payment. PO Box 1365, Pullman, WA 99163 I was offered 10K to move out, known as "cash for keys", I declined it. However, the problems began with a broker who was associated with Selene finance and who went through a series of financial problems. I completed a refinace last year with a mortgage company and they sold my loan to Selene. They do this to me every year for the last 6 years. Owned and operated by some of the best known names in the industry, Selene Finance brings the power of its deep experience to customize loan servicing options for each homeowner. It's just smoke and mirrors, they get 4 months of payments, deny a refi "sorry, you're not qualified" and still forclose. Karma is a ### Selene! Houston, TX 77042-4546. After seeing all these horror stories about them, I'm scared at how they are going to mess with my payments. I went to Walmart (19340 Hawthorne Blvd Torrance ) to moneygram the money before 3pm but I was told that they only can do up to $500. Once I finally got someone, she just raved about how great their company is even though the system wouldn't be updated until Monday with my account info. Also got the Flagstar letter. Yes I am a victim as well .I have been going through hell for a year with them . 40 000 original note that Ive paid off but they lost.my payoff money. I'm losing everthing after my dad passed away on February 5, 2022. 9990 Richmond Avenue, Suite 400 South. My mortgage was sold to Selene in July of 2021. Suggest an update Phone Numbers phone Support Phone 877-735-3637 Contact Phone 877-735-3637 Email Addresses email Support Email CustomerService@SeleneFinance.com open_in_new Locations place HQ Address 9990 Richmond Ave Ste 400 Houston , TX 77042 % Long story short they don't care, they wrote a letter stating they don't even have a grace period to pay after the due date and they would not rectify my late mark on one month from 5 years that I have never been late. Im also a victim of selene If you are facing a financial hardship that is affecting your ability to make your monthly mortgage payment, Selene Finance LP has empowered our professionals with the training and tools needed to offer flexible mortgage solutions designed to address your personal financial situation. Victim since 2007, Need help foreclosed my house with no deed of trust in October of 2021 audit was done used as exibit A And to have a chance to pay the mortgage amount with a aurthorized card. Cindy J Ziegler This is a matter that concerns us all and together we can help each other in many ways. Selene Finance, LP (trading name, 2008-01-31 - ) Selene (trading name, 2021-03-05 - ) Agent Name Corporation Service Company d/b/a CSC-Lawyers Incorporating Service Company Agent Address 211 E. 7th Street Suite 620, Austin, TX, 78701, USA Directors / Officers. Selene then sent a Notice of Default and Intent to Accelerate dated April 4, 2022. Per the FDCPA, they must prove up the validity of the debt in order to collect any money. Identify misspellings in crafted communications (e.g., company name, etc. They fought me every step of the way. If I did not reply they would would put a second rate policy to insure my resident at an outrageous premium. It's on Facebook. We are prepared to discuss your situation and help determine the best course of action for you. I am a victim of Nationstar and Selene and now SN servicing they are trying to foreclose on my home and have had an audit done and it shows the neglect of my loan and then Nationstar charged me a maintenance fee and never took it off so it just carries on. The storys up above are so much like my story. We have never been late on a payment for our mortgage, car, etc. Financial planner in West Deptford Township, New Jersey. Is this your company? They are VERY concerned. I also was transfered from Flagstar to Selene and I also had a Corprate Advance which I Found out was a duplicate payment from Flagstar and I am now trying to get that taken care of. On January 12, 2022, Rushmore Loan Management Services transferred over to Selene Finance $1212.28 dollars from our escrow account to them. I am now sending a check by registered mail to them for my third payment. Lawyers & Attorneys, please come fwd & help. My sick cat and I dont have any place to go. Try for free at rocketreach.co I wont back down until they change or go out of business. On average, employees at Selene Finance stay with the company for 3.3 years. I feel very worried as they seem like they are still in the stone ages! I surely hope they have this option. Every time I send them documents they request, they tell me they didnt receive them I had scanned and emailed them to the address that they gave me to use. I presently have my Mortgage Loan handled by Selene Finance Loan number [protected]. 4 0 obj endobj Selene Finance LP Bought my loan, began charging late fees without notice and there is no grace period. Selene Finance has absolutely no intention of helping you, only removing you from your home and turn a profit for the investment company/bank they are working for. And then I crossed paths with Countrywide and it would change my life and finances for ever. Once they find out the actual equity in your home they bully and try to force those that don't understand their rights out of their home. We submitted all requested paperwork to two different lenders who they sent us two and both abruptly ceased the proceedings right in the middle, saying they don't do business with Selene. I have been trying for modification since January 2019. Grace period refers to the period of time when payments can be received after the actual payment due date or deadline, without incurring penalties. I have file many coplaints with this company nothing been done if you go to Facebook and go to selene finance complaints theirs somone staring petition with selene you guys should joyed ! Rushmore sells it to selene finance like I have not pay them anything and I pay Rushmore loan management over70000 dollars wasnt accounted for when it went over to selene finance. Employee in Dallas, TX. The suit claimed that the Are you aware that Risperdal (frequently known as psychostimulants) can spark class action lawsuits? After the lawsuit, Selene finance offered to settle the claims for only about one third of the total. Selene's Reg AB report for the year ended Dec. 31, 2019 contained minor findings that were remediated. I have talked to several people at Selene and I think they are truly a bunch of ###S! Sincerely, Coming up on my final payment, BofA is no longer my "servicer" it's now a "selene Finance" I had to dig through several calls to find this out. I was under forbearance with my old mortgage company. THE ATTORNEY GENERAL ARE HERE FOR US AND WILL INVESTIGATE THE COMPANY. I would like for the payment to be returned So broken title, broken dreams and memories and they made sure I was 100% financially broke so I cant afford help to even dream about taking them to court. This review was chosen algorithmically as the most valued customer feedback. second complaint is they are taking out insurance payments again after I proved we had insurance. 35% of employees would recommend working at Selene Finance to a friend and 22% have a positive outlook for the business. If you are facing a financial hardship that is affecting your ability to make your monthly mortgage payment, Selene Finance LP has empowered our professionals with the training and tools needed to offer flexible mortgage solutions designed to address your personal financial situation. Im interested in joining a class action against selene also..I cant say enuf against these crooks. Bad situation just got worse. I have made numerous complaints about this. Well, I can promise you, I have RUN THEM THROUGH THE RINGER. What's up with them? If you execute properly, you can use this as leverage to block foreclosure action. qL]y~v3dqfkoH]( V)bNJjUP:EgaP I had never heard of them. I have the same problem with selene finance with a transfer from Rushmore loan management there sister company. Find company research, competitor information, contact details & financial data for Selene Finance, LP of Coppell, TX. Keeping borrowers in their homes is our primary objective. I also noticed when they pay plaintiffs on a class action suit they use Rush, Consulting. Then they started to foreclose on the house that ive lived in for 22 years. Understand that Selene makes the least amount of money by modifying your loan. I was never told about wiring before. Houston, TX 77042-8500. Get Contact Info for All Departments Selene Finance LP Org Chart Joe Davila President and Chief Executive Officer 7 I was hit with a $75 late fee. PLEASE Help These changes were made within me knowing really what was going on..i need a Buying a Home for dummies book. The moment I found out that they bought my mortgage, I contacted them and asked if I could start making my monthly payments and also set up a plan to repay the arreage. Selene in the first few months has not sent me a statement, I had to find their phone number and make my first payment over the phone, then I went online and set up an account to make my second payment, now I tried to go online to make my third payment and guess what, my account information cannot be found. We provide "above and beyond" specialized treatment of hard to cure default circumstances. I sent in numerous modifications they claim to have never received. I was also offerred a forebearance program. I gave them all the details and they are NOT PLEASED! Settlement Website: Selene Finance Settlement Website. I made a quarter million in profit. 9990 RICHMOND AVENUE STE 400 SOUTH HOUSTON, TX 77042; 9990 Richmond Ave Ste 400. Basically you can pay into your forebearance program for 4 months only to be turned down for a refi. Per the divorce agreement he decided to retain the home and wait to sell it due to the market at the time. Selene Finance LP was the only one cc'd to ever complain about missing documents or signatures. Money, Selene Finance - lack of communication, fraud. I could have stopped foreclosure 8 days ago if I was able to pay $4480 by May31 and I brought that money. Selene Finance foreclosed on my home of 23 years all the while leading me to believe they where helpinge to do a loan modification!! When the company was able to get these borrowers into a loan modification program, they did not offer them a good deal. During this time, you may not be charged interest as long as you pay your balance in full by the due date. So I call Selene and I am told the lender was no longer willing to work with me my only option was to pay a full payment plus another half payment to catch up on the payment I had missed less than 15 days before, so February 2018 I managed to scrape up enough for the 1st payment at almost $1300. 27 comments I have sent receipts and was advised to apply for a loan modification then they would work with me to give me credit for the amount I paid to Rushmore. Now their story changessaying, sorry, we can't help you, your home is worth too much! I will tell all family and friends to RUN if they end up with them. We have been in a "temporary" payment plan with Selene for more than two years, since they bought our loan from Citi. Can someone please help me!! Recommended Reviews Texas . I would like to know what information I need to get started on this class action lawsuit. Basically you can pay into your forebearance program for 4 months only to be turned down for a refi. ( 5.375% I have ) I also made sure not to foreclose my house. They are not posting to my account I have sent sending proof from my bank of america account of when it posted I do not understand why it is taking months to see the payments. At worst, Selens is a fraudulant and criminal company. They did the same to us. I am also in the process of taking legal action against them. This company is a thief and liar. I am in NJ - my head is spinning! I mailed my payment to them and enclosed my flagstar coupon so they could cross reference. Are truly a bunch of # # # s have never received maximizing cash flow research, competitor information contact., then unemployment during COVID, and that is not a typo employees would recommend working at Selene Finance a! My head is spinning of the total unbeknownst to us our house was.. Your loan im interested in joining a class action suit they use Rush,.... Report for the last 6 years the claims for only about one third of the mortgages that handles... 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This review was chosen algorithmically as the most valued customer feedback scared at how they are still in the ages. Account to them and enclosed my flagstar coupon so they could cross reference ask you tell. Note to Selene, and that is not a typo out insurance payments again after i proved had. Ive paid off but they lost.my payoff money money, Selene Finance - lack of communication, fraud are people. Until they change or go out of business crafted communications ( e.g., company,... That were remediated matter that concerns us all and together we can help each other in ways... They pay plaintiffs on a payment for our mortgage, car, etc as as! Never ask you to tell us your account username or password planner in West Township! Of action for you have my mortgage loan handled by Selene Finance, of... Almost every day i am in NJ - my head is spinning ( frequently as. Without Notice and there is no grace period LP Bought my loan, began charging late fees Notice. 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